Refund policy
Cell Cayman Return, Refund and Warranty Policy
Last updated: September 4, 2026
At Cell Cayman, we want customers to be happy with their purchase. If something is not right, please contact our team and we will work with you toward an appropriate solution.
Returns
Eligible products may be returned within 90 days of the original purchase date, subject to the conditions below.
Proof of purchase is required.
Where applicable, returned items should include the original product, accessories, chargers, cables, manuals and packaging.
Products must not have been intentionally damaged, misused, modified or repaired by an unauthorized third party.
Before returning Apple, Samsung or other devices protected by an account or activation lock, customers must remove their personal account and activation lock.
Cell Cayman reserves the right to inspect any returned product before approving an exchange, store credit or refund.
Change of Mind Returns
Eligible non-defective products returned because the customer changed their mind may be subject to a 30% restocking fee.
Our preferred resolutions are:
- Exchange for another product
- Store credit
- Refund where appropriate
Approved refunds will normally be returned through the original payment method where reasonably possible.
Order Cancellations
Orders that have already been confirmed, prepared, allocated, specially ordered or otherwise committed for a customer may be subject to a 30% re-stocking fee.
A reservation that has not yet been confirmed by Cell Cayman can normally be cancelled without charge unless inventory or special order costs have already been committed specifically for the customer.
Defective Products
If you believe a product is defective, please contact Cell Cayman as soon as possible.
The product may need to be inspected before warranty coverage is confirmed.
Where a valid warranty issue is confirmed, Cell Cayman may repair the product, replace the product, exchange it for an equivalent product, provide store credit or provide another appropriate remedy.
A restocking fee will not normally apply to a genuine approved warranty claim.
Products That May Not Qualify for Change of Mind Returns
Unless defective or otherwise required by applicable law, the following may not qualify:
• Special order items
• Clearance or final sale items where clearly identified
• Digital products, software or activation codes (gift cards)
• Opened hygiene sensitive products where resale would not be appropriate (e.g. in-ear products)
• Products damaged after purchase
• Products with removed or altered serial numbers
• Products modified or repaired by an unauthorized third party
• Installed repair parts after a completed repair
• Completed services and labour charges
Product Warranty
Warranty periods may vary by product. The warranty shown on the customer's invoice or receipt takes priority.
Eligible Apple devices generally include a 90 day Cell Cayman store warranty. Eligible Apple products may also qualify for Apple's applicable manufacturer warranty under Apple's own terms.
Eligible Samsung devices generally include a 90 day Cell Cayman store warranty unless otherwise stated.
Accessories valued over CI$100 generally include a 30 day Cell Cayman store warranty unless another period is stated.
Lower value accessories may not include a store warranty unless specifically stated at the time of sale.
Warranty does not normally cover:
• Cracked screens
• Physical or accidental damage
• Liquid or moisture damage
• Misuse or abuse
• Lost or stolen devices
• Unauthorized repairs
• Unauthorized modifications
• Normal wear and tear
• Damage caused by incompatible chargers or accessories
• Customer passwords or account lockouts
Double Warranty
Where offered, customers may purchase Cell Cayman's Double Warranty option.
Double Warranty generally doubles the applicable Cell Cayman store warranty period.
For example, an eligible product with a 90 day store warranty may receive up to 180 days of store warranty coverage.
Double Warranty for eligible product purchases is generally priced at 10% of the applicable invoice value.
Extended warranty for eligible repairs may be offered at 20% of the repair invoice value.
The exact coverage and price shown on the customer's invoice will apply.
Nothing in this policy removes any rights available to customers under Cayman Islands law.