Privacy Policy

Last updated: September 4, 2026

The Cayman Islands Data Protection Act (2021 Revision) is the primary law governing how public and private organizations collect, use, and protect personal data.

Cell Cayman respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Cell Cayman collects, uses, stores and shares personal information when you visit our website, browse or reserve products, purchase from us, request a repair, communicate with our team, use our chatbot or otherwise interact with Cell Cayman.

Our online store is powered by Shopify, which provides the technology that allows us to operate our website and online shopping services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Cell Cayman.

We may collect the following information.

Contact Information

This may include:

• Your name
• Email address
• Telephone number
• Billing address
• Delivery address
• Other contact information you choose to provide

Order and Transaction Information

We may collect information about:

• Products you view
• Products added to your cart
• Reservations
• Purchases
• Returns
• Exchanges
• Cancellations
• Warranty claims
• Promotions used
• Previous transactions

Payment Information

Where applicable, we may process information relating to a payment, including:

• Payment method
• Transaction details
• Payment confirmation
• Amount paid
• Refund information
• Other information necessary to process or record a transaction

Payment information may also be processed directly by payment providers or other approved financial service providers.

Communications

We may collect information that you provide when communicating with Cell Cayman through:

• Email
• Telephone
• Website forms
• Chatbot
• Customer service conversations
• Social media
• Other approved communication channels

Device and Website Information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Network information
• Website activity
• Pages visited
• Products viewed
• Interaction with our website
• Cookies and similar technologies

2. Repair and Device Information

When you submit a device to Cell Cayman for inspection or repair, we may collect information including:

• Device make and model
• Serial number
• IMEI or other device identifier
• Reported problem
• Repair history
• Warranty status
• Repair quotation
• Parts used
• Service history
• Information reasonably necessary to perform the repair

Customers should back up important information before submitting a device for repair.

Customers should also avoid providing passwords or unnecessary confidential information unless it is specifically required to complete an agreed service.

3. How We Collect Personal Information

We may collect information:

Directly From You

For example, when you:

• Visit our store
• Place or reserve an order
• Contact our team
• Request a repair
• Submit a warranty claim
• Use our chatbot
• Create an account
• Sign up for promotions
• Request customer support

Automatically

Some information may be collected automatically when you use our website through cookies, analytics tools and similar technology.

From Service Providers

We may receive information from companies that help us operate our business, such as Shopify, RepairDesk, payment providers and customer support technology providers.

From Business Partners

Where permitted, we may receive information from suppliers, marketing providers or other legitimate business partners.

4. How We Use Your Personal Information

Cell Cayman may use personal information to:

• Process purchases
• Process reservations
• Confirm product availability
• Arrange store pickup
• Arrange local delivery
• Process payments
• Issue receipts and invoices
• Manage returns and exchanges
• Manage warranties
• Process warranty claims
• Create and manage repair tickets
• Provide repair quotations
• Provide repair updates
• Maintain repair history
• Provide customer support
• Respond to enquiries
• Recommend suitable products
• Improve our website and services
• Maintain customer records
• Maintain business and accounting records
• Prevent fraud
• Protect our systems and customers
• Comply with legal requirements
• Resolve disputes
• Enforce our store policies

5. Product Recommendations and Customer Assistance

Cell Cayman may use information about the products you view, purchase or ask about to provide more relevant recommendations.

For example, if you ask us about a smartphone, laptop, tablet or accessory, we may use information about your stated preferences, budget or previous enquiry to recommend suitable products.

These recommendations are intended to help customers make informed purchasing decisions.

6. Chatbot and Automated Customer Assistance

Cell Cayman may use an automated chatbot to help customers with:

• Product enquiries
• Product recommendations
• Availability enquiries
• Repair information
• Store information
• Reservations
• Customer service
• Sales assistance

Information entered into the chatbot may be processed by Cell Cayman and our chatbot service provider.

Chatbot conversations may be used to:

• Respond to customer enquiries
• Recommend suitable products
• Prepare information for our sales team
• Improve customer service
• Continue an enquiry with a Cell Cayman representative

Important information such as final product availability, pricing, repair quotations, warranty approval and order confirmation may require confirmation by a Cell Cayman team member.

Customers should not provide passwords, banking credentials or unnecessary confidential information through the chatbot.

7. RepairDesk

Cell Cayman may use RepairDesk or similar business management systems to manage:

• Inventory
• Sales
• Customer information
• Repairs
• Repair history
• Warranty information
• Products
• Invoices
• Business operations

Information may be processed through these systems where reasonably necessary to provide Cell Cayman products and services.

8. Shopify

Our online store is powered by Shopify.

Shopify provides the technology used to operate our online store and may collect and process information relating to your use of our website.

Information submitted through our online store may be transmitted to and processed by Shopify and its service providers.

Some information may be processed outside the Cayman Islands.

Shopify's handling of information may also be governed by Shopify's own privacy policies.

9. How We Share Personal Information

Cell Cayman does not sell customer personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our business.

These may include:

• Shopify
• RepairDesk
• Chatbase or other chatbot providers
• Payment processors
• Delivery providers
• Communication providers
• Website hosting providers
• Cloud storage providers
• Analytics providers
• Marketing providers
• IT and security providers
• Professional advisers

These companies may only receive information reasonably necessary to perform the services they provide.

10. Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests from authorities
• Respond to court orders or legal proceedings
• Investigate fraud
• Protect Cell Cayman
• Protect our customers
• Protect the rights or safety of others
• Enforce our policies

11. Marketing and Promotions

Where permitted, Cell Cayman may use customer information to send communications about:

• Promotions
• New products
• Sales
• Special offers
• New arrivals
• Services
• Events

Customers may unsubscribe from promotional communications at any time.

Unsubscribing from marketing does not prevent Cell Cayman from sending necessary messages concerning:

• Orders
• Reservations
• Repairs
• Warranty claims
• Payments
• Customer service

12. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember customer preferences
• Understand how visitors use the website
• Improve website performance
• Support analytics
• Provide relevant advertising where permitted
• Improve the shopping experience

Customers may be able to control cookies through their browser or website privacy settings.

Disabling certain cookies may affect website functionality.

13. Security

Cell Cayman takes reasonable steps to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

However, no online system or method of electronic communication can be guaranteed to be completely secure.

Customers should not send passwords, banking credentials or highly sensitive information through ordinary email, chatbot or other unsecured communication channels.

14. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Completing transactions
• Managing repairs
• Managing warranties
• Customer service
• Accounting
• Business records
• Fraud prevention
• Legal requirements
• Resolving disputes

Different types of information may be retained for different periods depending on the purpose for which the information was collected.

15. International Data Processing

Some service providers used by Cell Cayman may store or process information outside the Cayman Islands.

Where information is transferred internationally, we seek to use service providers and arrangements that provide appropriate safeguards in accordance with applicable data protection requirements.

16. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain uses of your information
• Opt out of direct marketing
• Request information about how your information is used
• Raise concerns about how your information is handled

These rights may be subject to legal limitations or exceptions.

For example, Cell Cayman may need to retain certain information for accounting, warranty, contractual, fraud prevention or legal reasons.

We may also need to verify your identity before processing certain privacy requests.

17. Children

Our online store and services are not primarily directed toward children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If a parent or guardian believes a child has provided personal information to us improperly, they may contact Cell Cayman to request that the information be reviewed or deleted where appropriate.

18. Third Party Links

Our website may contain links to websites or services operated by other companies.

Cell Cayman is not responsible for the privacy practices, security, content or policies of independent third party websites.

Customers should review the privacy policies of those websites before submitting personal information.

19. Changes to This Privacy Policy

Cell Cayman may update this Privacy Policy from time to time to reflect changes in:

• Our business
• Our website
• Technology providers
• Customer services
• Legal requirements
• Privacy practices

The updated version will be posted on our website with a revised "Last updated" date.

20. Complaints

If you have a concern about how Cell Cayman handles your personal information, please contact us first so that we can review the matter.

Where applicable, you may also have the right to make a complaint to the appropriate data protection authority.

21. Contact Cell Cayman

If you have questions about this Privacy Policy, our privacy practices or personal information held by Cell Cayman, please contact us.

Cell Cayman

Shop #3, Clock Tower Plaza
Eastern Avenue
George Town
Grand Cayman
Cayman Islands

Email: info@cellcayman.com

Phone: +1 345 328 3456

Website: cellcayman.com

Opening Hours

Monday: 9:00 AM to 7:00 PM
Tuesday: 9:00 AM to 7:00 PM
Wednesday: 9:00 AM to 7:00 PM
Thursday: 9:00 AM to 7:00 PM
Friday: 9:00 AM to 7:00 PM
Saturday: 9:00 AM to 7:00 PM
Sunday: Closed